I have been in this house ten years and had bad luck with bee swarms catching on. Every time I have called ASAP. They have always been out the same day I called and had the job done by mid-morning. They explain what is going on, show the removed hive, and keep the area remarkably clean, for the number of bees that are present. This last time it was bit breezy, and hundreds of bees went into the pool. The technician grabbed my skimmer pole and cleaned them all out without me even asking. They also charged less than the original quote because I had described the area they had to reach incorrectly. Would not use anyone else, great work.