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| - We read all of the other great reviews on here, and contacted them as a first time home buyer. I briefly spoke with Dan over the phone and then afterwards I was assigned Renee as my agent. Renee and I spoke over the phone, went over what I was looking for in detail, where I informed her I was working on getting a pre-approval letter but don't have it yet, and we set up an appointment to look at some houses.
An hour before my appointment, I got an email from Renee saying that without a pre-approval letter, it is a waste of time to go and see houses, and that I should contact her after I have the letter. Over the course of the next hour, I tried calling her numerous times to talk to her, but no answer. Finally, I called Dan and informed him about the situation, and 2 minutes after we hung up, I got a call from Renee saying the appointment is still on.
All of this happened without any sincere apology from Renee or even a proper explanation for this utter disregard of my time. While I have no complaints against Dan as such, I was very wary of doing business with them after Renee's utter lack of professionalism. If she was not willing to show houses without a letter, she should have informed us upfront instead of wasting everyone's time. When things fell through the cracks even before meeting her, we just didn't feel comfortable going forward with their team. We would certainly not recommend them, especially Renee.
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