I do realize that I did book this appt last minute, however when we arrived at 1250 (appt time was 1) we were told to wait for Brett. It is now 1:30 with no sight of Brett nor any help from the front desk person despite asking her multiple times to check with him. She actually had the balls to tell us to go back to Brett's massage room and knock on the door. How unprofessional to have the receptionist for a business ask the customers go and knock on the providers door. Either way, I left with no massage.