My 3lb poodle HATES to go anywhere. She's a home body. So I'm always super cautious when taking her anywhere! But this place, is amazing. People are so kind, and they always remember her whenever she comes in! I always request for Brandi, because she does an amazing job considering how matted my dog is. (I'm really bad when it comes to brushing her.) Plus, they always give her free bows! Even if I have something going on that day, they let me leave my dog there however long I want! I seriously can't get over how soft my dog comes out of this place.