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  • Certainly not the best Hilton property I've ever visited. Actually, pretty far from it. The problems started at check-in when my room wasn't ready. This would be nitpicking if I had tried to check-in sometime in the early afternoon. It's pretty inexcusable given that it was after 9pm. It took about 15 minutes for the girl at the front desk to figure out it would be a while before the room was ready. She finally offered me a drink from the hotel bar which just happens to be located about 10' from the front desk. Not so much a bar actually, more like a glorified liquor cabinet. Needless to say, I accepted. I'm at a loss for words on that screw-up... The next day there was a storm and part of the hotel lost power. In my room, that amounted to no A/C or internet. Not a big deal except that it took forever for them to get around to restoring both even though other parts of the property were unaffected. I was able to connect to the wifi but not the internet so I was pretty sure what needed to happen to restore service. I called down to ask the girl at the front desk to reboot the modem and caught a bit of attitude and a "someone's working on it." A couple of hours later, I called again and got a different answer from the same girl. This time, the story was "the electrician refuses to touch it." The storm rolled through around dinner time and I went to bed at about 11 without having A/C or internet restored. I found a handful of free breakfast coupons under my door in the morning. These two problems with the hotel each resulted in a freebie (which I appreciate) but there seems to be an endemic issue with how the place is run. It's great to try to "make it up" to guests but even better to get things right in the first place and then have nothing that requires an apology.
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