If I could give a zero, I would! I went in preapproved with a letter and confirmation number in hand. Specifically told 3 different sales people that my credit was not to be pulled by anyone other than the company I had a preapproval for. I was reassured 3 times by 3 different employees that my wishes would be respected and that they "would never submit my application to multiple lenders" YET as I sat there I received alert after alert that my application was submitted to 10 different lenders....I questioned this....and then was handed an application to sign which I wrote capital one only on prior to signing. I then got the run around and was told every employee stated that I was open to competitive financing....until the one employee that hadn't left yet was face to face with me and admitted in front of the finance manager that I did make it clear that I only wanted my application sent to capital one. They sent in the sales manager to apologize, but had no solution on how to fix this. When I asked for copies of everything that I had signed I was told it was all shredded. So I stood there until they brought me copies 1 by 1 (apparently the manager needed to audit each doc before I could have a copy) I said where's the application that I signed in the finance room....they take it in to the manager in the glass room where I see them hand write on my application that i wrote capital 1 only after they submitted the application....however I wrote capital 1 only at the time that I signed the application. So I left without a car (even though I was in the finance room ready to sign) and will be reporting this as far as I have to.