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  • Costco is always a GREAT experience, but even though they are an independent business, the eye exam company that contracts with them is what I am reviewing today...specifically Robert Moen, OD. I found this doctor to need immediate schooling in bedside manner!! From the onset this doctor insisted that I had cataracts, and implied that any doctor I had seen prior had been lying. He told me that I could never expect to see clearly again because of my age and that all he could do was help clear my vision by changing my lenses (the reason I went in the first place). I didn't walk out because I had waited two weeks for an appointment and didn't want to wait even longer to get my new glasses, but I regret that decision. I wouldn't recommend this man to my worst enemy!!!!! All of the information he gave me would have been received well, had he not taken the attitude he did. He was incredibly aggressive in his delivery and had a chip on his little shoulder. The positive side is that the Optical department, which IS part of Costco, was wonderful. The woman who helped me chose my frames (never got her name, but she's pregnant right now) was friendly and we laughed about several things...she was a joy!!! Bottom line...don't ever make an appointment with Robert Moen, OD at this Costco or anywhere else he may practice. He was insulting and I had a VERY BAD EXPERIENCE!!
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