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  • Location: Sun Prairie Stylist: Sara Anderson I decided to try this salon that opened across the street from my apartment complex. I requested a consultation to discuss transitioning my (dark to blonde) ombre into a less brassy/yellow, subtle and more natural fall look. I also needed a trim and agreed to get a deep conditioning treatment. My initial appointment was pleasant. Although, I'm the type of client that appreciates the opportunity to relax while getting my hair done, especially during down time in the appointment. I expected some sort of sales pitch of products and/or tools but not throughout the entire appointment. In addition, my hair was not nearly as toned down as I wanted and the ombre was not as "broken up" as I requested. I was content with the cut but I didn't notice a difference from the conditioning treatment. Within a week, I reached out to Mandy (owner/manager?) to discuss the discrepancy and request a correction. She was mostly polite and said she would have Sara contact me to set up an appointment. Sara sent me a short, snippy email in which she never offered an apology. I felt that she may be taking the criticism personally but I reluctantly made an appointment because I disliked my hair. When I walked in for my correction appointment I was greeted by Sara snapping about a product I was returning (I don't use detergents in my dryness prone hair and it contained a detergent). Luckily, the receptionist greeted me with a hello. I showed Sara the same inspiration picture that I showed the first time and asked for a specific swatch of blonde to be left because I liked the tone. Unfortunately I could only tell the general color of my hair when I left because it was still 75% wet. After I dried and styled it, I noticed it was much darker than I wanted and 90% of the blonde was gone including the swatch I asked be left. I remain frustrated with the customer service. It's for that reason, I have not contacted the salon about the dissatisfaction with my hair color. I'm not confident they would or could help.
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