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| - Dave and Chuck are super sales people, which you would expect to find at the established R&S stores that do high volume. The experience and knowledge at smaller R&S stores left a lot to be desired.
Once you leave the realm of main-stream stores (Dillards, Sears, Macy's etc) the mattress industry has to be one of the most deceptive out there. I experienced a number of problems with my transactions. Unfortunately I :"settled" on a $1000 mattress that I don't want after 3 months.
1. R&S names their own products and I believe you will find different names in different stores....at least I did.
2. Their warranty is, as a rule, for 1/2 the timeframe as name products and for 1/2 the quality. For example, Sears will give you a return if a product "sags" by 3/4" or more within 15-20 years. For the same product (if R&S has it), or similar product, R&S will give you a 10 year warranty...but only if it sags 1 1/2" or more
3. Their name product inventory is hit-or-miss. I was sold an iiComfort that was supposed to be one of the "best memory foam deals that came along in quite awhile." I told Scott I had already returned a Costco memory foam because of heat problems. But, he assured me that this was no comparison and the best. I found out that Scott did not know that this specific model which I subsequently researched in-depth, was NOT MEMORY FOAM....and had not been rated for heat yet.. It was ridiculously hot.
4. No problem...Scott exchanged for one of their Brooklyn Bed brands that was $100 less (and he didn't give met he $100 discount he did on the initial transaction....so a $200 hit). I also noted that during the switch, there were no "deals" like there were during the first transaction...nor any "I can give you these for $200 less" discussions. I knew I was being played the sucker, but what do you do? THEY HAVE A NO REFUND POLICY. The second mattress was supposed to be a high-quality latex bed with 3-4" of latex on top of their custom foam....."only found in competitive $2600 mattresses."
The Brooklyn Bed Latex mattress weighs about 600 lbs.; feels like your sleeping in lard, is still hot after about 5 hours of sleep and I now have shoulder and hip pain I've never had before. As does my wife.
I really feel like I've been taken to the cleaners. This mattress is money down the toilet and will likely be moved to a guest room shortly because it's just too expensive to dump.
In the future, I stick with mainstream stores where you can compare product and price. And, perhaps just a plain old $800 inner spring mattress.
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