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About: http://data.yelp.com/Review/id/XQH6eVEFzF0Ic_LKqOmFbA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-01-11 00:00:00 (xsd:dateTime)
itemReviewed	Harvey's Restaurants
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My problem with this place mainly stems from my most recent visit. Usually I have no issues at cash, but I came here last Sunday with a 2 Can Dine offer of 2 Original combos for $10.99. I went to cash at Harveys and there was no line in front of me. I said "2 Can Dine" and SHOWED the cashier my coupon. She apparently put in 2 Can Dine for Swiss. Okay, no problem, just reverse and continue right? Well apparently she didn't know how to cancel the order so someone else came. That person was able to cancel the order and put my order in for the coupon. I said I wanted to pay by VISA but to "redeem my SCENE points first". This cashier added SCENE points rather than redeeming. When I corrected her, she didn't know how to redeem. She kept mentioning that she should get a manager, and asked two people while she waited...who also did not know how to redeem SCENE points...who ALSO said to get a manager. Look, at this point I've been waiting for over 10 minutes standing in one spot being told that the cashier needs to go get the manager. Yet here she stands in front of me, not getting a manager. Or maybe someone called the manager for her and their manager doesn't care that I've already been waiting for 10 minutes? I was patient externally but lowkey judging internally. Look, I understand not being readily trained for the job, but for EVERYONE to be in the dark as to redeeming SCENE? Why are you a SCENE partner if you can't train your employees right? So after those 10 minutes, a female manager finally drops by and quickly does the redemption on the register, but walks away for half a minute to grab a card that needed to be swiped so the redemption can be complete. FINALLY, I get my receipt. No apologies for the wait or incompetence of the staff members. Only me in line...at a "fast food" chain...waiting at cash for 10 minutes. Should I have been more angry? Probably. Well, that's what Yelp is for. At this point, only one other person was behind me, an older gentleman. He was told his food would be ready in 30 minutes and he started arguing saying he ordered an hour ago. I walked away from the argument, not surprised at their incompetence... The only good from this visit it that my food is prepared quickly, and well done. Train your weekend staff better.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Irene

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