My wife and I eat here several times a month and we have always received excellent service. The owners/ managers are personally engaged with the patrons and make sure to welcome and greet everyone. The employees and staff are very attentive and genuine in their service. The food is very tasty and the coffee is some of the best coffee I have ever had - anywhere. Highly recommended this establishment. (Hint: look for coupons on the back of your receipt from Safeway Supermarket to save money, buy one get one, at the Bisbee Breakfast Club).