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  • My Honda CRV was part of a recall on the A/C. The repair work was done in May 2014 at no charge, and with no initial problems. Last week, on a warm day, I turned the A/C on, only to experience the same problems that I had in May. Since the recall work is under warranty, I made an appointment to have the A/C checked again. I arrived at 10:30 am for the appointment and after checking in and speaking to the service person, I went to the waiting room inside to wait. One hour passes, then two, then three. While all the the other people are given updates, and come and go, I start to worry. As I head back to the service area, my phone rings. It's Hendrick Honda Service, wanting to know when I will be coming back to pick up my vehicle. I told him, that I had been sitting in the waiting area the entire time. He acted like he did'nt know that, even though he saw me walk in there and I only moved from my chair once to get a soda. He then quickly says that the A/C problem has nothing to do with the recall work and it will be $287 to fix it. I decline. Then he starts saying how my brakes are not going to pass inspection. One, I did not bring the car in for the brakes. Two, I did not plan on wasting three hours sitting so that you could "find" other problems with my car. Three, It should have not taken more than an hour for the A/C to be looked at. This is the second vehicle I have purchased from this dealership, and the experience just keeps getting worse. At this point, I would not buy another Honda vehicle, and definitely not from this dealership. I had no problems with them when I purchased my Honda Fit. Great car, great service. No problems with the car. With this CRV, it has just been one thing after another, and Hendrick Honda has done a complete 180 on customer service. Very disappointing.
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