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  • I chose Falcon relocation as my mover to go from AZ to MI. I was very impressed with there rate as well as speed of delivery. Unfortunately this is where the good new stops and the bad news starts. The people came to my house and we went through the expenses. They saw I had a tv and asked if I wanted to pay extra to get it boxed so it wouldnt break on the trip since it was a glass screen. I happily paid extra for this and left for MI. Upon delivery I was saddened to see that my TV was shattered and the stand had snapped off. The guy delivering it said they had left the tv stand on so it would have snapped no matter what. He said if they had removed it then everything would have been fine (literally you click a button and it comes out). s he came to deliver the rest of the stuff which was about a small apartments worth of stuff the guy brings out a large arm war. He then promptly lets it drop into the mud and when he looked at me he says "it happens" and continued his work. I asked him why he didnt have more people to help with these larger items and he said he couldnt get his employees to show up for work. Ok..... now I am a little upset but hey its just a little mud and they will pay me back for the tv they broke. So I call falcon relocation and they direct me to a third party claims department. I fill in the information and called to make sure I had all paperwork that was needed. It has now been 4 months since I submitted the claim and after numerous calls to both the claims department and Falcon relocation it appears like nothing is going to happen. ll though my status on my claim says pending no one can tell me whats going on. Even though this company has good rates do you really want to have to deal with this crap. A company that wont even help you with a claim of damage they did and your stuck footing a 850 dollar bill to buy a new tv hoping that one day you may get your money? I will let you decide! This is my last resort to let people know that if its happened to me then its probably happened to many! Think about all those older people who dont know about the power of social media! Either way think twice about this place
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