I placed an online order and it was simple. It didn't allow me to pick half hot wings and half BBQ for my order. I placed the order anyway and called the store. The 1st time I called I was put on hold immediately and no one picked up the phone after 4 minutes. I hung up and called back and no one picked up the phone for another 4 minutes. I was going to forget about it but tried once more. The same person asked me to hold and I told them I was on hold for a while and no one picked up the phone. She apologized and said she was the only person there and there were several people on hold. I asked her my simple question & she said they don't do half and half. It took 30 seconds for her to answer my question. I understand being busy but you shouldn't leave all your clients on hold for more than 4 minutes.