Crappy service! I came in looking to learn about "Hearts on Fire" and it was quite some time before someone offered to help. I asked to see the hearts and arrow phenomenon and was rudely corrected by the tall curly haired woman that "arrows" are a competitor's brand. That might be the other brand's name for the phenomenon, but it still exists, and I wanted to see it. She eventually showed me the hearts through a scope, never flipped the stone so I could see the other side's "arrows." I told her I was looking to upgrade my diamond for my anniversary and was interested in seeing larger stones in comparison to my diamond. She pulled out a stone that was already in a setting. I told her that it was too similar to my existing stone and asked if I could see a larger stone. I also asked if she would be able to clean my diamond so I could see the difference between my stone and theirs. She refused to clean my ring, and told me to come back when I was closer to buying a diamond! Basically, she wasn't interested in educating or helping me, she was interested in making a sale. You would think they would position themselves to showcase the features of their product, but they appeared totally uninterested. She didn't even give me her card as I left. I will not be returning.