These guys are crooks. They're out to scam every last dollar they think they can get you for. I went in for a $189 brake job with a $20 coupon with an appointment on a Saturday at 8am. I dropped off my truck and received a phone call 3 hours later stating the "MUST DO" repairs along with a few optional repairs that did not require immediate attention. After some consideration and debate I reluctantly agreed to go forward with ALL the repairs, even the optional ones even though it was a strain on my finances. I stated to Chris that cost was an issue and solicited an additional discount from him on the larger purchase. He gave me 10% off (the standard discount as he referred to it).
I was quoted another 2 hour time frame and when I was contacted again I was told by Ken that my radiator had a crack and needed to be replaced. I hadn't seen a single drop from a leaky radiator nor had I seen my temperature gauge move even ever so slightly towards HOT. Although skeptical I was fearful of having a faulty radiator in a State such as AZ with such high temperatures so I reluctantly agreed to this repair as well. What was supposed to be a $200 brake job ended up costing me $1500. I would NOT have agreed to do the "optional repairs" and exhaust my budget had I known that another "MUST DO" repair would be announced the next time they called me. I feel it was deceitful and misleading. I feel taken advantage of and I WILL NOT return to Brakes Plus for ANY service as I'm afraid that every hour they have my vehicle my wallet will suffer. Do your homework and find a mechanic you can trust. Don't be lured in by misleading coupons or the illusion of convenience. I intend to take my own advice moving forward.