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| - Ok, don't get me wrong, I love my ring. Maybe thats why I have such an issue. I cant speak much for the sales part, my husband did all of that. He had a decent experience, the sales people were kind, helpful, no pressure, educational and that whole bit. But, I'm starting to think this place is some huge kind of rip off. My band is nice, nothing crazy, fairly expensive (for what it is) and its basically a piece of crap. Its all pave stones, and a halo of them around the diamond. When you're buying the ring they don't bother to inform you that you're going to be driving out there constantly for the rest of your life getting them replaced. I AM NOT KIDDING, the pave stones CONSTANTLY FALL OUT. I've had thins ring for probably 2.5 years and have had to come in.... I can't even tell you how many times because the stones fall out. After driving out there to turn it in, you have to go back about three days later to pick it up.... Annoying. Every time I talk to someone about this all they tell me is I can "upgrade" my band... ok, so spend more money because your band you sold is a joke? What kind of crap is that? Yes, its free to have replaced, but what kind of quality is this for the money you're spending? Is this how Shane Co. gets you to spend more money? They offered to "retip" my prongs to hold the stones in, so now my ring doesn't sparkle because it has gobs of white gold covering the already tiny stones. Oh, another thing, when they replace my missing stones, they put in a bunch of junk grey/black stones and then try to tell me its "polish" under them.... Lastly, this last time, i took my ring in a few months ago for the inspection, and because my wedding band was missing a stone (same type of ring, same story) and they kept all 3 of my rings to replate and clean... They fixed the band with the missing stone, and gave me back the rings, only to have the wedding ring now missing a stone... Great inspection. So, I take it back, they tell me again come back 3 days at 4, great. I go there at 4, wait because its "not ready" until 4:15, then they come back and tell me its going to be another 15 minutes and want me to keep waiting. Its absolute BS and I would NOT buy another piece of junk from Shane Co. or recommend it to my friends anymore, either.
Update. Despite being told they would reach out via email, Shane Co has not, pretty sure that's just their standard rebuttal. I inquired I store on their upgrade policy. To upgrade your band, you have to spend DOUBLE your original price. Insane.
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