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| - This location, which is close to my current residence, has been my go-to location for brand new tires, tire repair, oil changes, etc. since they opened. Yesterday, when starting the vehicle to leave work, the butt of dread light was lit on my dashboard (TPMS tire pressure light). I got to this location around 5:45 (they close at 7:00), after I had called ahead and said I was on my way and what the problem was. Before checking out my tires, I spoke with the guy working the desk (I bought my tires from this location less than 1 year ago) and after I explained that my tire pressure sensor had come on, his condescending reply was, "well it WAS 30 degrees last night". We were immediately off to a bad start. I have had extremely helpful people at this location, this was the first time I have dealt with this guy, but I am not sure what his damage was. I know that I am not dropping $200 there to get the fluid in my headlights changed, but dammit I get all of my work done here and I expect better treatment. He tinkered with it a bit, said he filled all 4 tires and I was on my way.
I left there and the tire pressure light was still on. I only live about 3 miles from this location so I got out the manual when I got home to see if I had to drive a certain amount of miles before the sensor resets or if I needed to go back and jack this guy up for wasting my time. Seeing nothing that would indicate that the light should still be on, I decided to try the Firestone near my office for a double-check before I did a system reset on the vehicle.
Taking my vehicle today to the Firestone on Arrowood (which is where I will be taking my vehicle from now on), after putting the 4runner on the lift and doing a close inspection, the spare was at 18 pounds instead of the 32 that it should have been (I knew Toyota's had a sensor in the spare, I am not sure why I didn't think of that last night - probably the rage). The tech also mentioned that they had to put air in each of the tires (I thought the guy last night had done that?!). The grand total of time spent there *may* have been 15 minutes with some very nice folks and I was no longer concerned I would blow out a tire and take 3 people with me into the concrete barriers on 485.
The guy that helped me at Rea Rd drove my truck back to the front of the store, so he knew the light was still on. Since it could literally be my life that is at stake if a tire goes (from constant 485 and 77 travel), I expect better treatment and service. Firestone will still be getting my money, but this location won't be.
Note: This was kind of the straw that broke the camel's back. Previously I waited 2 1/2 hours to get a tire patched (I was a walk-in, as I didn't plan to get a screw in my tire, but still...) and the next time I got my tires (that I purchased there) rotated and was told no charge, but when I got home and carefully looked at my receipt I had been charged $20. I returned to the store and got the amount refunded, and the gentleman was apologetic, but still.... c'mon.
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