I live in this neighborhood and frequent this spot often. I have yet to have an above average experience. The over the phone ordering never is quicker than the line. If you order a juice where you order a salad, make sure someone is making it. I have had multiple times where I've ordered a juice and no one was there to take the order so I subsequently waited 20 minutes because I was too kind to butt in. When I finally did, an employee looked at me and said "do you need that now?"
I'm pretty sure the staff has changed frequently, generally they're nice!