I have used them for almost 20 years...week in, week out...I'm sure I put their children through college...suits, white shirts, ties, and more shirts. While I'm not "Mr. GQ", they have always done a great job...I've not had a button tear or steam stains...I did have them re-do one shirt years ago and the owner was very professional. Some turn over on staff but I have ALWAYS found them polite, friendly and professional. I don't post to YELP, but was compelled after reading some of the bad experiences that a few people wrote about. Talk to the owner and give them a second chance!!