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| - Essence Bakery Café was going to get 2 stars from me, but the manager was kind and took action after an employee was blatantly rude. Here's my experience...
My sister and I came in for a quick bite between appointments at 10:24 am. She ordered a chocolate croissant and I ordered a side of Spanikopita. The girl taking our order (who I later discovered is named "Danika", or however you spell it) said, "We don't do lunch orders until 10:30." I looked at the time and said I can wait 6 minutes, then pulled out my wallet. She then repeated what she had just told me, and I said ok, I could wait the now remaining 5 minutes. She then said, "I'm not ringing in your order until 10:30. The kitchen is slow." As if that explained everything. I said, "Ok, it's only 5 minutes, I already said I could wait." My sister then jokingly said, "That just means you'll have to put up with us as customers for the next 5 minutes." We both giggled, but no, not Danika. She promptly looked us both in the eyes, scoffed, then turned around and walked back to the kitchen to make herself a cup of coffee. I couldn't decide if she was having a bad day or just extremely rude, until she kept rolling her eyes and giving us the stank eye.
Sarah, another waitress, came to our rescue and made small talk with us until Jessie, the manager, rang us up at 10:28 am. At this time I was just a little annoyed and asked if she was sure, because the other girl (Danika) was hell-bent on making us wait those (now) 2 minutes. Jessie apologized and better explained that the kitchen gets bogged down so they have a policy to wait until 10:30 am to put in lunch orders. I thanked her for the better explanation and commented on Danika's blatantly rude behavior. Jessie apologized and did not charge us for the croissant. Thank you, Jessie, for making me feel like a valued customer!
The Food: The food is pretty good and they have a wide variety of things to order (not many vegan options, though). The drinks were priced a bit high, so we walked across the parking lot to Starbucks (believe it or not, Starbucks has cheaper hot chocolate). My sister enjoyed her croissant and the Spanikopita had a good flavor. Beware, though, you can only order lunch at or after 10:30 am!
The Atmosphere: The surroundings are simple, but cute. There's plenty of seating inside and outside. I wouldn't recommend bringing a large group, though.
In conclusion, I would come back solely based on the great customer service we received after our initial horrible experience (which we have now dubbed "The Danika Experience"). Shout out to Jessie and Sarah for being kind, polite, and just all-around great employees!
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