I am a regular customer that comes in on a weekly basis so I understand the lines and longer than usual wait for food. It's worth the wait because I ALWAYS am greeted by a welcoming cashier with EXCELLENT customer service along with delicious food. I was ordering 2 days ago and was being helped by the nicest cashier when a manager came over and started yelling at him right in front of me. As a manager myself, that gives a horrible perception of management at Chopshop. That couldn't have waited until the customer left? Not only was the manager rude but degrading towards his employee. Never once have I received bad service from Chop Shop employees, they are nothing short of genuine and sweet, but the management needs to improve their coaching skills, especially if they want their seniored employees to stick around.