3.5 Stars
Upon receiving a phone call and letter from the management of the Melting Pot (also thanks to a couple of friends who apparently contacted a national rep of the central management), 3 of the original 4 diners went to the Melting Pot with me for another chance.
Seth greeted me at the door, and we were seated with Carl who was our server. We got a bottle of Haut Brion 2002 (non Grand Cru), and followed with traditional Swiss cheese fondue with Kirkwasser and white wine. Salads followed by terriyaki marinade beef, filet mignon, and salmon were next in a coq au vin broth in the fondue. Lastly, a yin and yang chocolate fondue polished off the meal.
Service was solid, and Carl got marks for attentiveness, positivity and being generally good looking (my friends called him Shuai4 in mandarin) (apparently a plus with the gals).
I must commend Seth (manager) and Colleen (not sure her title) for their efforts at making sure their service is up to snuff. I have no idea whether they spoke with the hostess who "served" us when last we went, but if they maintain this level of effort at every visit, it speaks highly for their management team.