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  • I called from another Old Navy looking for a particular jean and told the employee, who had a serious attitude problem, over the phone, the item number, size, etc. The dude said that he had two in stock so I asked him to hold them and I would be over within the hour. When I get to the store I go up front, as that is where they put holds. I tell the cashier I was there for a hold and told him what the items were. Low and behold the cashier was the one I talked to who didn't put the jeans on hold and is now claiming that they only had one in stock. The employee then ran around the store trying to find the jean for 20 minutes. Seriously frustrating to have wasted the time, dealt with an employee with an attitude, and to have received no apology about the incident that occurred. I would have been more forgiving if he had at least acknowledged the situation rather than ignoring it and pushing me out of the store. Most likely won't be going to an Old Navy ever again and I have been shopping there for years. Tired of horrible customer service!
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