As you can see I have only written 15 reviews. This is my 16th. I only review the EXCEPTIONAL or the WRETCHED companies. This review falls into the later category. SERV PRO is WRETCHED and DISHONEST. Here's my story.
Memorial Day weekend 2016 at 3:00 AM a pipe burst outside, the operative word being outside. I turned off the main water and waited until morning. I called State Farm to report what had happened and told them that I needed a PLUMBER. They complied, or at least I thought that they did. They sent SERV PRO.
SERV PRO sends two technicians. I thought that they were plumbers so I showed them the area where I believed the pipe broke. There was a little sand and about 99% of the water dispersed into the ground. They told me that they were there SPECIFICALLY to clean up the flood. I told them that there was LITERALLY nothing for them to clean up, I needed a plumber not a clean up crew.
I said that they might as well leave. The one man had an iPad and asked me to sign that they were here and I informed him that I wouldn't sign anything because they did NOTHING. They were outside for no more than five minutes. He said that I had to sign it so he wouldn't get in trouble with his boss. Again I told him I wasn't taking responsibility for any charges because they did LITERALLY NOTHING. He stated IN NO UNCERTAIN TERMS that I WAS NOT signing a completion of work order, only that they were here. This bickering back and forth took about fifteen minutes. They refused to leave without my signature, again reassuring me that I DID NOT INCUR ANY CHARGES. Finally I reluctantly signed his iPad. They left.
A month later I received a bill in the mail for $289.00 for services rendered.
I called the office and explained everything IN DETAIL. They refused to nullify the bill, I refused to pay.
In my humble opinion and experience, SERV PRO is a despicable, dishonest company. They deserve NEGATIVE STARS. One star is too many stars for them. So if anyone asks me my opinion for a clean up company, it will NOT be SERV PRO.