These guys are awesome. My husky mix Holly has gone here twice, and they are so sweet with her when she freaks out as the leash is handed over to the groomer. She always comes back looking three shades whiter and shedding much less than before she went in, which is a real blessing for us. My only complaint, and it's not enough of a complaint to take off a star, is that the first time they cut her nails but didn't grind them, and her long nails with our wood floors make that an issue. They did grind them on my husband's request the second time though!