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  • Definitely not impressed with the level of customer service from this place. I had originally contacted Atlasta to get a catering quote for my wedding. The first question they ask is a pretty standard one. What is your budget? I gave them my budget and the quote I got back was double what I had stated. After numerous back and forth emails ( Which is the most annoying thing to me ever) we got the rate down quite a bit. The thing that frustrated me was that they were SO inefficient and wasteful of time. Every single time I got a response ( An email response by the way - I could never once get this woman to actually pick up the phone and call me) , I would have to correct something on my quote. Simple Math. There were two other people copied on my email threads that were of absolutely NO help. Everything at the tasting was good except for the most important part.... the chicken. It was rubbery and gross. When I requested a quote with only pasta dishes they would not reduce my per person rate which is just crazy to me. Then when I tried to explain my points, they dismissed me. Oh yeah no worries, you just wasted two months of my time. In summary, they are inefficient and not understanding. When I am paying you thousands of dollards for food... I think I deserve an actual conversation over the PHONE. I also deserve 5 extra minutes of your time to double check the math on your spreadsheet and honestly, pay attention to the customers request. I cant imagine how any couple actually feels comfortable putting someone like this in charge of the most important day of their lives.
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