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| - So stopped by this Wendy's. Let me start off by saying It takes a lot to give a 5 Star or a 1 star. I don't think I've ever given a 1 star. But.... we added a med fries at the drive through after they gave us a total of 11 something bumped up our total to 13 something. The reason I included this is because we never received a receipt. Well we got home. No fries. Well I look up the phone number because I have no receipt. Call. Line is busy. Keep calling. Line still busy. Looked up on google found another number line is busy.
So decided to make another 8 mile round trip to fix the problem. Just before walking in tried the 2 phone numbers one lost time , busy, Go inside and young man at the counter greets me and I explained my situation.... no fries.... no receipt.... about 45 min hour ago.... drive thru... I tried calling but line was busy....
So the next question they asked me was "what size" I said "medium". The young man was polite and informed me that it would be a couple minutes because the fries were in the oil. Well he told someone in the back near the fries station, and this lady brushed the tip of her nose 2 times with her thumb and I was thinking I hope she doesn't serve my fries. Well she did, I was watching like a hawk and just the boxes were touched. She was obviously frustrated because she then threw the boxes she had in her hand and said "nobody talk to me right now". Ask the people who work there if this happened, I'm sure they will say this did happen. I was close to just walking out at this point. So the young man at the counter slides the fries to me and after an awkward silence he asked do you want a bag? I said "yes, I live a long way away" he bagged em up. And I walked out. I walked back in and asked what the phone number was. Well they informed me, after looking up on a cell phone, what the number was, and I said "I tried that number multiple times and the line was busy." I asked if the phones were working? Again got deer in the headlights. I said thanks and turned and walked out. And got a "have a nice day" from the young man at the counter.
Get home. And go online to see if there is anyone to contact. But guess what.... I can get a free burger if I do a survey online. A survey! And guess what they need, a receipt. Double checked car and bags. No receipt.
Now I've worked in the food industry in the past for 10+years. And I am in no way looking for a free handout. Just something like an apology, and maybe an upgrade to a large fry? Or a drink. But I drove an extra 8 miles, and tried to call multiple times, I guess that's what you need to do if you want your order to be correct. But you get a FREE burger for a survey, FREE. After I left the final time I tried the phone number again and magically it went through.
Just changed upgraded to 2 stars because nobody was rude.
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