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  • My wife and I used this U-Haul company to facilitate our move from North Phoenix down to Scottsdale. We made our reservations online, so our first time seeing the establishment was on moving day. The actual facility is very nice. It's only a few years old at the most, and it's in a prime location right off of the Cave Creek exit on the 101. Not only does this location have a large fleet of trucks, but it also has on-site storage! Upon reaching the location (which opened at 7:00 am), I walked in to pick up my truck. I was out of the building and into the rental truck by 7:05. Now, I understand that speed and efficiency are an integral part of any business...but so is customer service. The whole transaction was very impersonal...much like I imagine getting a check-up from an ex-lover physician might be. There was no attempt at any type of connection between myself and the employee. No, "where are you moving?...oh, that sounds nice...best of luck...blah, blah, blah." It might not sound like much, but a little interest goes a long way in my book. The truck itself was an older model, but it was relatively well maintained. The steering was loose, but all in all, the truck got our belongings from point A to point B with relative ease. The whole move ended up costing less than $100, give or take a case of water (moving in Phoenix during the summer is NOT recommended). Upon returning the truck, it was back business as usual. I walked into the lobby, and there were three employees lounging by the desk (one of them with his feet up). As soon as I came through the door, all three employees just sat there, and I felt like they had just been telling jokes at my expense...very awkward. I don't think there were more than 5 words exchanged between the cashier and myself upon closing my order. So, if you don't mind being ignored by customer service attendants in exchange for a decent price, this might be the place for you.
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