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  • When I met Dave at my appointment it looked to me that he would be the one finally helping me choosing my ring. He was listening very attentively to me and was taking notes. we went to showroom and tried some sample rings. I liked one ring very much and since Dave was taking notes and knew my budget we agreed that the ring would be simple but I invest in a bigger stone. When I left his office I was happy and sure that I found the ring. But I didn't want to rash into it and wanted to take time to think about it. What I didn't like you will ask me? Because so far it looks perfect, right? So after sometime I emailed to Dave and started asking about specifications of the stone (cut, clarity, color, carat) that he would use for the ring. I was getting no response I emailed again to follow up. I also sent him an email with a different design idea to have him giving me a quote. I didn't get a response for that either. After about a week of no answer he finally called me and asked me why would I need specifications and I answered him that I want to know what I am buying because I have two friends and when they put their rings close to one another that is when you really see such a big difference and it is all about the quality of the stone. So I told Dave that my friend Lena knows a lot about diamonds and told me to make sure that I know the specification before buying the ring. That is when all of a sudden Dave started raising his voice and kind of yelling at me and being rude. He said:" You know it takes time for me to quote you and answer you why don't you go to your friend and purchase your ring from her." I was in shock for a split of a second because I could not understand why he started talking to me like that. I answered him that my friend is not a jeweler but a housewife and I do not understand why he is sending me to her. All of a sudden he started to apologize saying he misunderstood and was feeling foolish. Well I think he had no right to be so rude anyway. Since he was feeling apologetic I had a chance to speak with him about the specifics of the stone for my ring. From our conversation it turned out that he DID NOT Remember what we spoke at our appointment and he HAD NO NOTES that he was taking. I asked him about the notes if he could read them to me because on the phone HE WAS SAYING ABSOLUTELY DIFFERENT THINGS (PRICE AND CARAT). His answer was I DO NOT HAVE THEM. So where are they? I spent over one hour discussing with you different scenarios. His answer was I DO NOT HAVE THEM. Well with a new offer on the phone that he was trying to make look like that it was exactly what we spoke in the office Dave's services was KIND OF SUPER EXPENSIVE. This was a complete waste of my time After this super bad experience I went to a local jewelry store in Henderson and BOUGHT my ring RIGHT AWAY. Because everything was great, the quality, the customer service. I asked soooo many questions and all of them were answered. I tried so many rings and different sets, the owner of the store was super nice and was explaining and showing different stone options. That is why the future I would go back and buy from them again.
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