I was always underwhelmed by the service at Ciao but enjoyed the food anyway and the same goes for Cibo. I stopped going to Ciao, however, because I got tired of the service. Ciao closed and the owners did some makeovers and reopened as Cibo. Same menu and , sadly, same abysmal service. Beautiful decor, great food and neglectful servers.
We (regretfully) arrived almost fifteen minutes late for our reservation thanks to the pouring rain and difficulty getting a cab. Our party of two was escorted downstairs to what appeared to be a table for 6. When we asked why we had such a big table for two people in a busy restaurant at 7:30 on a Saturday night we were told that others would be seated. When we asked why or if we could move our table the response was "this is how it is". REALLY - this is how it is?!? Unacceptable response.
We shared some starters and ordered just tap water and a bottle of red wine. It was an $80 bottle. The bottle took almost 15 minutes to find its way to us, it was uncorked and poured and placed on the table. The servers then ignore the bottle the ENTIRE EVENING. No attention to empty glasses or top up. We did it ourselves. We also had to ask for more water. Several. Times - with only one refill the entire night to a total of two glasses of water. The starters and the GF pasta were very good. No dessert because the only GF friendly dessert was gelato on a chilly, wet October Saturday night (no thanks). My friend had water splashed on her and a fork dropped off the table onto her shirt from two separate servers.
Cibo, this is YORKVILLE. There are a number of mid to high end restaurants that are happy to provide water, knowledgeable service and attentive top ups of wine glasses for the same quality of food and price as you're charging. You need to step it up because right now your reno's to take you from Ciao to Cibo are lipstick on a pig and I would rather visit the competition to be served appropriately.