I had a great experience at this salon. They have you fill out this great quick little survey explaining sort of your normal level of commitment to your hair, how comfortable you are with products/styling, what you like and don't like about it, your hobbies (ie: if you like to run they'll know you need to be able to pull your hair back). My stylist (Kelly, total sweetie) then went over the survey with me just to make sure we were on the same page. I tend to be very hands off regarding hair maintenance so she knew she shouldn't give me a haircut that required lots of styling and upkeep. Good communication from the start!
Besides that, I ended up with a cut I really like (and I rarely like haircuts) for $33. The whole time I felt very listened to and not pressured in any way. Also their evening hours are really convenient for people who work 9-5. I will definitely go back.