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  • One star is required, if I could I would give negative stars--for my experience with the office/scheduling staff. I have American Home Shield and have some plumbing problems involving a leaky faucet, a weak toilet flush, and a messed up shower valve. Through AHS, I scheduled with Union Plumbing to have a technician come out on a Thursday. The tech came, fixed the toilet, and said he needed to get parts for the sink and shower. Stupid me, this is where I made my huge mistake--I had somewhere to be that evening, and timing for the technician to leave, get the parts, come back and fix everything was not going to work. He said he could get the parts and come back tomorrow. BIG MISTAKE--once I paid my fee, why on earth would they ever come out again??? I was worried about whether this sounded too good to be true, so while the technician was still at my home, I called the Union Plumbing office. I spoke to Maria, on speakerphone, so that the three of us were all on the same page. I thought we had established that the plan was the technician would get the parts, come back the next day. I specifically called Maria at the office to confirm that the technician would in fact be available to do so. I took work off on Thursday, then I took work off on Friday because I had been assured that the plan was for the tech to come back the next day with the parts and finish the job. When I called Union Plumbing to find out where the technician was, as I'd been waiting all morning, I was told that the earliest someone could be out again was Monday night. I took work off two days in a row. I can't use my shower. And Maria was incredibly unhelpful. When I explained I never would have let the technician leave without fixing everything if I knew it would be until Monday, and did she not remember the fact I called the day before to confirm he would be here---she told me she never confirmed anything with me. SILLY ME! I thought my phone call asking to be assured that the tech would be back the next day with the parts, and did the schedule allow for that, was a CONFIRMATION!!! Finally, when I asked for a confirmation email regarding my now-Monday appointment, she told me they don't do that. TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE and I will NEVER use them again, and I will tell AHS I refuse to work with them and to send me a different contractor. Too bad because the technician was a nice enough guy.
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