I ordered a buffalo blue chicken sandwich for my wife and a classic burger for myself to go. I get home, and the chicken sandwich did not have any buffalo sauce or blue cheese. There were only about 4 people in the restaurant when my order was placed, so it wasn't busy.
I called, and nobody picked up the phone and my only option was to leave a voice mail which of course was not returned.
Smashburger - I paid for a buffalo blue chicken sandwich and you ripped me off and disappointed my wife... I will be filling out the survey at the bottom of my receipt and hope you'll make it right. Otherwise, you've lost a customer permanently.