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  • This past weekend I was in Champaign to visit my daughter who is a student at U of I. Sunday morning, my car would not start. My daughter drove me to Autozone on University Ave planning to buy a new battery & have it installed. The nice young clerk told me they could only install it if it was in their lot (which it was not). I asked if they could give me a jump start, and he said- "You can just take our jump starter" and he handed it to me. We went back to my car, jumped it with the jump starter and- miracle of miracles-it started! Drove back to Autozone to return the jump starter and buy the battery. Roy, the manager, said he'd like to test the battery & alternator before I bought the $180 battery. He came out to my car in the lot & both tested fine so he advised me not to get the new battery. I decided to buy my own jump starter which I've had to use a couple times since (my car is having some electrical issues & in for service now) I appreciate that the both clerk and the manager were so willing to help me and went out of their way to help me resolve my problem. They made no attempt to take advantage of my situation to sell me a product that I didn't really need. Both displayed excellent customer service, which is not so common these days. Highly recommended- with a shout out for their fantastic customer service!
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