| rev:text
| - My review is for 3.5 stars, but I will round up.
I have rented a car from this location twice. Both times, I needed a car to get me around because my own car had to be serviced at a body shop.
The first time was years ago when I owned a Prius. A City of Toronto truck rear-ended my car on Highway 27, just south of Humber College. There was already an accident on the shoulder, the guy driving behind me got too distracted, and plowed into my vehicle when all other cars around me were stopped. My car's trunk was damaged.
This time around, someone had sideswiped my car that was parked in a parking lot when I was doing grocery shopping. It was considered a hit-and-run incident. There were scratches to the rear driver-side door and scratches on the body above the rear tire.
In both cases, Enterprise was my rental place. The first time, I was taken care of and drove a Dodge Caliber for a week. It was comfortable and did the job. Everyone was nice. I especially enjoyed my conversation with the driver as he drove me over to the Toyota body shop back then.
This time, my car was being fixed at Assured. Last Wednesday, Assured called Enterprise to pick me up. The delay was noticeable. Dave, my representative at Assured, called Enterprise again, which is no more than three minutes away by car. Moments later, the person came to pick me up.
Frankly, this driver rubbed me the wrong way right off the bat. He fired questions left, right, and anywhere he could. "What's wrong with your car? Were you injured? What do you drive? Why didn't you stick with a Prius?"
It wasn't a conversation. It was an interrogation by a young guy, probably still in his 20's, who needs to grow and learn the art of both talking and listening.
He did manage to drive me over to Enterprise. I went into the place and talked to two other representative, who also asked me the same questions:
- What happened?
- Are you okay?
Seriously, why couldn't the third guy, who didn't deal with me at all, start a conversation with me with the same questions that his colleague had just asked me three minutes ago? He was there with his colleague during the whole time! I politely said that I am sounding like a broken record and my answers need to be recorded, but still answered him.
Tip to Enterprise: Have the guy getting my car rental set up ask me questions. I don't need three Enterprise guys asking me the same questions. Start a conversation. Ask what I do for a living or what I like to eat.
We went outside to see my rental car, which was a Nissan Sentra. There were paint chips around the trunk area. I liked how the representative didn't note my comment until the third time I said it. Ah, fun!
Anyway, I drove off. It's a good car. It's roomy for a 5'10" woman.
I returned the car this morning, as my car was ready for pickup. I had a better experience today.
First, I talked to one Enterprise representative. He was young, but his rapport was perfect. Second, the person driving me back was older, was courteous (he opened the door for me to my rental car, but the passenger side, which was a pleasant surprise), and we had a nice conversation over to Assured. He also had to adjust the driver side, as I am taller that he.
I hope that I don't rent from Enterprise again in the near future, for that means that something's wrong with my car. When there are issues with my car and it has to stay at the shop for a bit, Enterprise is a decent place to get a rental car.
(53)
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