I am a frequent customer and have been for years. I went in one summer day to fulfill my cravings for their famous BBQ chicken with rice to go. Daniel (Danny), who did the order taking, did not offer me a greeting and had a monotone voice. Not even a smile was shown. It was like talking to a robot. He clearly did not feel like being there at all. When my order was ready, my food wasn't sealed properly and was slid from the register area to the end of the counter where I was at. He didn't even offer me a thank you or farewell. I just left right away because I was starving. It wasn't busy at all, only one other customer there.
When I reached home, I opened my to go box and found out there was no rice at all, just the mac salad along with my chicken. I was so disappointed. I went back to l&l to get my order fixed. As no surprise, I received no greeting from Daniel again. I told him about my rice that was supposed to come with my meal. He gave me a "sigh" right in front of my face and turned around and scooped rice and placed it in my to go box. No apology was given when he returned the box. Just quickly turned around and went about his business. When I returned home, I opened my box and found a 1/2 scooped rice in my box. Not even a full scoop was given to me after I drove all the way back there.
It is quite clear Daniel (Danny) isn't paying close attention. Not only is he rude, he is an example who will drive l&l customers away from the restaurant. He ruined my whole experience and I will never come back there. I encourage all l&l customers to stay away from that establishment. I would give this place "Zero" stars if I could because of Daniel.
The company should FIRE Daniel. He is not a good example of an L&L employee. The total opposite actually.