After receiving a quote from a competitor, I actually cancelled the appointment I had scheduled with Empire thinking the flooring I wanted was not in my budget. However, I received a call from the Empire representative asking for the opportunity to visit me at my home and show me their product and prices. Not only did they provide me a quote for about HALF of the competition, the installation crew of 4 arrived less than 24 hours later and did a beautiful job! I'm very pleased with the price, product, 30 year warranty, and customer service of this company. Many thanks to the sales rep, Alvin Ross, for making it happen!