I came here with a friend on a Saturday evening. It wasn't too busy. Me and my friend were full from dinner, so we both thought of trying this place out and sharing a serving. So we ordered the swirl with red bean, mochi and 2 fruits (shiratama anmitsu) - without clear jelly.
I am giving a 2/5 for the following reasons:
1. Overrated
- self explanatory
2. Nothing special
- typical matcha and black sesame soft serve (taste is comparable to Walmart tub of green tea/black sesame ice cream - maybe a bit more smooth)
3. Poor customer service
- One of the workers who was preparing the food had a very... Impolite attitude. So here is the story:
So my friend has a severe allergic reaction to kiwis, which is one of the 2 fruits that they add onto this item. While the girl was cutting up the fruits, my friend kindly told the cashier that she was allergic to kiwis and asked them to stop before putting them on. The cashier girl told the prep girl to stop, and the prep girl shot a very "dirty look" at the cashier (the "wtf" look), and grumpily ate the kiwi and took out unwashed raspberries straight from the box.
By the way, during that whole process, she did not change the gloves, which still had kiwi juice on it. You would think a place that deals with food would know how to react to food safety protocol or allergies. So be careful!
4. Over priced
With tax, my order was $7.35
Results? Never come again