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| - I normally don't write bad reviews of businesses, but I have to write this one. I bought a Groupon for highlights and a cut. I was excited about getting my hair done. I made an appointment and went in for my cut and color. My stylist was really nice and really wanted me to be pleased. I have to say that the atmosphere of the place is like a night club. The music was SO LOUD that I could hardly hear my stylist. I told her that I wanted very subtle highlights in my dark hair. We looked over the swatches and found one that seemed to be the perfect fit. She started putting the foils in my hair, and that's when I started to get worried. It was taking her FOREVER to do the foils. I understand that she is a student and still learning, but I mean, she was taking forever. She used developer on my hair to lighten my hair. I told her that I was really not comfortable with using lightener because in the past I have just used color to do my highlights. She was taking so long to do my foils that she had to get another stylist to come and help her remove the foils from the left side of my head. I could see from the other stylist's face that she was mortified! My hair was white. It was seriously white. The rest of my head is black. I wanted to cry. She said that she had no idea that my hair would "life" so quickly. She promised me that she would use a toner on my hair and it would be much darker and the subtle highlights that I wanted. She took me back to the bowl to wash my hair and just left me back there with a wet head. I was back there for 30 minutes with my head in the bowl. I finally had to get up and track someone down to let me sit upright. My hair was soaking wet so I was afraid that if I set upright on my own without a towel, I would get color all over my clothing. She finally came back and put the toner on my hair. I could tell that she was nervous and thought that I would not like it. She was saying this as she was washing my hair. I was so scared. Now mind you, at this point it was almost 10:15 and my appointment was at 6:00. She did not have time to even cut my hair which I think was a blessing! The entire time I was there, not one teacher came by to check on my stylist-not ONE time. Again, I realize that these are students, but I do think someone needs to be checking their work more often. My appointment was at night, so maybe someone who goes during the day might have a better experience. I called and complained and explained that I would like to have my hair fixed. I just wanted it back to the original color. I was told that someone would call me back. It took over a WEEK for someone to call me back. She then told me that I could come in for a conditioning treatment. Really? No. I went to another stylist and had my hair fixed. I would not suggest this school to anyone. I bought two Groupons at once and when I asked if I could just get product in place of a cut and color, I was told no. I am working with Groupon now to try to get my money back because there is no way that I am going back. I would say, proceed with caution!
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