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| - The last week of June, I came home on a Friday to find the fan for our air conditioning unit was not turning on and that the house was getting warmer by the hour. We called our warranty service, and after insisting that June in Las Vegas was NOT the time to be without air conditioning (especially with dogs in the house) they finally agreed to see if they could find someone to come out Saturday. So no air for the night; just fans. Saturday morning, after no call back from the warranty company's HVAC service, I decided I was willing to pay to get the unit working and started calling a few places. Action Air was the first to call back - and they did it within half an hour!
I explained the situation to Tracy - the air conditioner was turning on, but there was no fan to actually blow the air through the house - and she stated she could have someone out between 11am and 1pm. Dennis showed up right in the time window, checked out our thermostat, then headed up to the roof. He found some burnt out contacts and one other damaged piece (didn't catch the name), and also stated we would need a new thermostat. While I ran out to Home Depot for a thermostat (they don't carry them in their vehicles due to the heat messing up the thermometers), he completed the repairs on the roof. He brought the old pieces down so we could see the damage, hooked up the new thermostat, and we were back in business!
I loved the attitude shown by Dennis when we asked if it looked like the air conditioner would need replacing in the near future: "No. Everything looks good on the unit itself. If it goes out again, call us. My job is to repair it; not try to sell you a new one. I'll let you know when it gets to that point." Since a new unit is easily $5000-$7000, this was music to my ears.
Everything was working well for the last few weeks and I was all set to type up this review when, suddenly, the fan stopped automatically coming on again two nights in a row. I got it working both times (and kept it running after the second), called Action Air, and Tracy had Dennis swing by about an hour after my call. He checked all connections at the unit and at the thermostat, and everything looked good. He switched out the time delay (?) and tested the system several times. Everything worked smoothly. The fan has been a random issue over the last couple of years (I think there is a gremlin in the connections), so hopefully the new switch takes care of things. Either way, Tracy and Dennis provided fast service, got things up and running, and didn't try to upsell a new unit. I can't imagine anything better!
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