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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • "WOW! What a great company! The customer service is slow but excellent. Longish story way shorter: I bought a used 9 piece set of Emeril All-Clad cookware off of craigslist over a year ago for like $100. Early this year the 10" saute pan of fell apart without warning. I was cooking and the seal on the bottom came loose and the bottom began to pop off. Literally made 3 distinct pops and then a strange sound just before I took it off the heat thinking it was going to blow. So I sent an email to All-Clad explaining what had happened to the pan and that I did not have a warantee nor the original box, but was it replaceable anyway. It took about 3 months for them to get back to me with instructions on how & where to return it. So I did. About 3 months after I received their email. I really didn't think that I was going to get any response other than "Dear M, we're sorry but......" Today Fed-Ex delivers me a BRAND NEW 10" saute pan with a brand new lid included (which I did not include the old one when I sent the pan back)!! I am so pleasantly surprised. It was so unexpected. And SO fast. I only sent it about 3 weeks ago. This clearly a company that stands behind its products. That is pretty rare these days. So...I just HAD to YELP about it to let others know that though fairly expensive, All-Clad cookware is not only great cookware, but the company is great too and well worth paying for. They stand behind their products and replace them when they break sooner than the time it takes to get through a millenium. I would happily pay full price for any of their products after this experience. So buy All-Clad! I know I will for my 12" saute."
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