I organized a surprise 30th birthday at DW Alexander last Saturday and from beginning to end, it was an incredible experience. I was a bit weary at first after reading some of these negative reviews, which I found to be all completely inaccurate. The key with making reservations is giving accurate numbers and details. The establishment can't be blamed if your entire party doesn't get in, if you don't advise them of the correct number of people.
Kyle (the General Manager) was an absolute pleasure to work with. He was extremely professional and very responsive to my questions. He thoroughly explained all of the logistics of the night and ensured all of my guests got in without any issues. The entire night was seamless thanks to him and the great staff there. He also went out of his way to get me paper plates for the birthday cake as there was a large group of us (50+) which I thought was a nice gesture.
I would absolutely recommend this place as a venue for hosting any party. The music is incredible - old school hip hop, the decor is beautiful, service at the bar was fast, our bottle service waitress was extremely attentive and finally the door man was very pleasant.