Been a member here for almost two years but cancelled my membership last month, sent an email and a letter via snail mail, mailed from Harrisburg Post Office and noticed my membership fee was still drafted out a month later. I was told they never received anything in the mail nor via email, which I have in a sent file showing the date and time sent. I figured with two methods of cancellation it could not be messed up, but I was wrong.
Only reason I am giving two stars is because the gentleman on the phone was very cordial and cancelled the membership. However he still couldn't (or wouldn't, not sure of the actual authority he has) give the money back for this month, I have no need for a company that either lies or ignores customer request, especially when it is done by their rules which state 30 days notice in "writing". Extremely poor customer service from that respect.
As far as the facilities go I will say it was nice and always clean when I was there, if my request was taken care of probably would have given them 4 stars but if you join make sure you probably cancel in person, of course then you have to listen to the sales pitch to keep you on. And the child care center inside was nice for the times I went.