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http://www.openvoc.eu/poi#funnyReviews
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  • I had a tour booked for this coming week. I called last week and spoke to someone about upgrading to a different tour. He quoted me a very reasonable amount around $140 total to upgrade from the Golden Eagle to the Grand Celebration Tour. I called back today to finalize it and was initially quoted $450 to upgrade. When I asked why such a high amount and for a breakdown in the difference of the costs, I asked for them to recalculate their cost. The price between the tour I had booked and the tour I wanted to upgrade to was only $100 a person ($289 to $384, although I had booked at a discounted cost of $229/person). Each time I had a question, the customer service rep had to put me on hold to ask someone else. When he finally came back on the amount he quoted me was $310, so apparently I had to lose my discount to upgrade. This was still more than twice what I was quoted a few days before. I decided to cancel my reservation altogether because after reading reviews I didn't want to spend 4+ hours of my vacation for a couple minute flyover and aerial views of the Grand Canyon, and I wasn't going to be hustled into overpaying. Funny how it was so easy to cancel, but so difficult to get a straight answer.
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