Update: When I needed to cancel my plan, Rob was nowhere to be found. I sent 3 emails and called twice. Of course he was great in the beginning when I needed to get set up, but after he got me on a plan and had me write reviews for him he disappeared. I had to call my bank to put stop payments on my charges because he never gave me access to SurePay, then spent several days playing phone tag with BCBS to clear up the invoices for past due payments they started sending me. Good thing companies like Zenefits will soon phase out sketchy brokers like this!!!