Food here is actually pretty good. Service, however, is literally the WORST. Waited 20+ minutes for sodas, almost an hour for any food to come out (& we got appetizers and entrees), everything came out at the same time, found hair in our salad, & was completely dismissed by the server and "management". I've never seen worse customer service before, not a single apology from anyone. At least PRETEND you care about customer experiences. It's really unfortunate because we are on this side of town all the time, but we will NEVER go back here.