Hi Eric,
After visiting Backyards for the second time yesterday, there are some opportunities for improvement I would like to share based on my and other patrons experiences.
Drink List unavailable at the time of service- Not sure if you have one and the server was unaware or your establishment does not publish one. Either way, having a list of the alcohols available makes the ordering process far easier on the customer and your staff. This has affected my experience in both visits.
Infrequent bussing of tables- The narrow tables on the patio fill up fast and increase the risk of spills and breaking glasses, especially on the busy football days. We had multiple empty glasses present throughout our stay.
The beer was served in warm glasses- hot, fresh out of the dishwasher glasses and beer shouldn't mix. (See above for potential contributing cause)
Wine took 13 minutes to receive from placing the order.
Based on my experiences, please consider publishing drink lists, continuing to educate your staff on customer service, inventory, and providing adequate resources for high demand days.
Best wishes for? the new year.