Unbelievable! I just called to speak to a rep to maybe get an estimate of services and front desk rep by the name of mackenzie said she would have someone return my call. Ok fine... But then she started asking detailed questions, not about the appliance.. About me. I wasn't ready to answer i wasn't even sure they could help me! Maybe I'm just more private but why do you need my last name and exact address to know if you can help me? I offered cross streets for relevancy but she didn't want them seemed like. When i asked when i could expect a callback she said she could answer that but would not that down...? I asked will i be called today? She couldn't answer that either... I guess ill keep looking