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| - Free doesn't always mean good.
Stovall & Associates was offering complimentary ticket fix services. I figured that they were trying to get their name out there until they developed a solid base of clientele. I don't require legal services very often, but if I was happy with the experience I would use them again in the future even if they instated a fee. I know they charge for other services and after my experience here, I must suggest for you to STAY AWAY.
Intellectual people, on occasion, like to talk down to non-intellectuals. When you're talking down to another intellectual, it doesn't turn out well. When I inquired about some issues with the way my citations were handled, Justin Stovall chose to personally attack me instead of defend his own firm in a professional matter. A bad leader means a bad team. The office staff didn't seem too promising either.
Another thing, legal matters are time sensitive. And clients should not have to chase after their attorneys to find out whats going on. I wasn't sure whether they forgot about me, already took care of my tickets, or just didn't feel I was worth responding to. They neglected to tell me they needed certain documents from the DMV. Instead of requesting them, they chose to close the citations the INCORRECT way.
In the end, I chose to go to CPK, a ticket professional. Unfortunately, because I had Stovall & Associates handle the citations already, there was nothing they could do. I now owe a $335 ticket that I could've have dismissed had it been adjudicated accordingly.
I'm not hard to please. All I require is professionalism, communication and follow-ups. From a law firm, this shouldn't be too much to ask.
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